At Bee & Kin we use genuine Italian leather and artisanal materials in our products. Any slight variations in color or texture are part of the natural craftsmanship process and are not considered defects.

To care for all products, gently wipe your accessory with a smooth cloth.

On leather products, you clean the surface with a solution of warm water and dish soap. Dip a soft cloth into the soapy water, wring it out and gently wipe them. Use a second clean, damp cloth to wipe off the soap. Dry with a towel. The use of bleach or other cleaners is not recommended.

Your accessory will look its best if it is stored in its dust bag. Prolonged exposure to direct sunlight or extreme temperatures may affect the appearance of your bag.

Please note that for the lifespan of your Bee & Kin products, it will require you to handle the bag with care and not overload with only heavy items. Otherwise, over time this could cause tears and rips. 

Bee & Kin accepts the following methods of payment on our website: Visa, Mastercard, American Express, Apple Pay, Amazon Pay and Paypal. Bee & Kin giftcards are also accepted.

When placing an international order, you will be required to accept the terms and conditions before the order is completed. The total reflected on your invoice does not include local taxes and duties. Please be advised that the courier may request that you pay taxes and duties on your purchase prior to delivery. The payment is the responsibility of the recipient. If you do not pay the required taxes and duties, and the shipment is returned to our warehouse, you will be liable for any return shipping charges.

Upon checkout, an email confirmation of your purchase will be sent. As soon as your order ships, you will receive a second email with a tracking number so that you may track your order. Orders typically ship within 2-5 business days. Note that during busy shipping periods, such holidays or sales, orders may take slightly longer to ship. Orders shipped via UPS Ground generally arrive in 3-5 business days.

In the event that your order is lost, stolen or damaged en route to the shipping address provided, Bee & Kin will provide a replacement(s) at no charge. If a package is safely delivered, but is lost, stolen, or damaged after arriving at the shipping address, Bee & Kin is not responsible for the loss incurred.

Bee & Kin is glad to offer repairs assistance on product that may be damaged. We offer free repairs on merchandise less than one year old, depending on the extent of the damage. To initiate a repair, please email buzz@beeandkin.com. 

The customer is responsible for shipping the accessory in need of repair to us using the courier of their choice. Unfortunately, we are unable to accept in-person drop-offs at this time. Once your item has been repaired, we are happy to provide free shipping back to you.

For items older than one year, we will need to charge you for the repair. If you purchased the bag online or at a Bee & Kin event, we can easily find the date you received the bag. If the bag was purchased through another retailer, we will need a copy of the original receipt to verify the age of the bag. In the event that there is a charge, we will contact you to confirm the amount and collect payment before repairing the accessory. We will attempt to contact you for two weeks after receiving and inspecting your item. If you cannot be reached, or choose not to pay for the repair, we will simply send the bag back to the address you provided on the repair form.

Please note that for the lifespan of your Bee & Kin products, it will require you to handle the bag with care and not overload with only heavy items. Otherwise, over time this could cause tears and rips. 

To change the battery on your Flic, please read the instructions here. Should you prefer that Bee & Kin changes the battery, please email us at buzz@beeandkin.com, and we will gladly change the battery for you and provide a new battery for free. 

Bee & Kin is happy to change the batteries for your light, if needed. Please email us at buzz@beeandkin.com.