FAQs
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If you have a question, and you cannot find the answer to it on our site, please contact buzz@beeandkin.com, Live Chat us on the website and we will respond within 24 hours, or text us at +1 (909) 675-0809!
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At Bee & Kin we use genuine Italian leather and artisanal materials in our products. Any slight variations in color or texture are part of the natural craftsmanship process and are not considered defects.
To care for all products, gently wipe your accessory with a smooth cloth.
On leather products, you clean the surface with a solution of warm water and dish soap. Dip a soft cloth into the soapy water, wring it out and gently wipe them. Use a second clean, damp cloth to wipe off the soap. Dry with a towel. The use of bleach or other cleaners is not recommended.
Your accessory will look its best if it is stored in its dust bag. Prolonged exposure to direct sunlight or extreme temperatures may affect the appearance of your bag.
Please note that for the lifespan of your Bee & Kin products, it will require you to handle the bag with care and not overload with only heavy items. Otherwise, over time this could cause tears and rips.
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Bee & Kin accepts the following methods of payment on our website: Visa, Mastercard, American Express, Apple Pay, Amazon Pay and Paypal. Bee & Kin giftcards are also accepted.
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When placing an international order, you will be required to accept the terms and conditions before the order is completed. The total reflected on your invoice does not include local taxes and duties. Please be advised that the courier may request that you pay taxes and duties on your purchase prior to delivery. The payment is the responsibility of the recipient. If you do not pay the required taxes and duties, and the shipment is returned to our warehouse, you will be liable for any return shipping charges.
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Upon checkout, an email confirmation of your purchase will be sent. As soon as your order ships, you will receive a second email with a tracking number so that you may track your order. Orders typically ship within 2-5 business days. Note that during busy shipping periods, such holidays or sales, orders may take slightly longer to ship. Orders shipped via UPS Ground generally arrive in 3-5 business days.
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In the event that your order is lost, stolen or damaged en route to the shipping address provided, Bee & Kin will provide a replacement(s) at no charge. If a package is safely delivered, but is lost, stolen, or damaged after arriving at the shipping address, Bee & Kin is not responsible for the loss incurred.
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Bee & Kin is glad to offer repairs assistance on product that may be damaged. We offer free repairs on merchandise less than one year old, depending on the extent of the damage. To initiate a repair, please email buzz@beeandkin.com.
The customer is responsible for shipping the accessory in need of repair to us using the courier of their choice. Unfortunately, we are unable to accept in-person drop-offs at this time. Once your item has been repaired, we are happy to provide free shipping back to you.
For items older than one year, we will need to charge you for the repair. If you purchased the bag online or at a Bee & Kin event, we can easily find the date you received the bag. If the bag was purchased through another retailer, we will need a copy of the original receipt to verify the age of the bag. In the event that there is a charge, we will contact you to confirm the amount and collect payment before repairing the accessory. We will attempt to contact you for two weeks after receiving and inspecting your item. If you cannot be reached, or choose not to pay for the repair, we will simply send the bag back to the address you provided on the repair form.
Please note that for the lifespan of your Bee & Kin products, it will require you to handle the bag with care and not overload with only heavy items. Otherwise, over time this could cause tears and rips.
To change the battery on your Flic, please read the instructions here. Should you prefer that Bee & Kin changes the battery, please email us at buzz@beeandkin.com, and we will gladly change the battery for you and provide a new battery for free.
Bee & Kin is happy to change the batteries for your light, if needed. Please email us at buzz@beeandkin.com.
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Uh oh! In the unlikely event you think the product you received is defective, please contact buzz@beeandkin.com with a thorough description of the issue and several clear images of the defect, if possible. Note that we use authentic leather and other artisanal materials, so variations in appearance are considered part of the natural production process and not a defect.
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Bee & Kin will accept returns and exchanges on merchandise purchased through the website within 30 days of receiving your order for a full refund, less shipping charges. Any merchandise submitted for return must be in its original condition and packaging with the tags attached. We reserve the right to refuse any shipment that does not meet these requirements. For all orders shipped to the United States, please contact buzz@beeandkin.com for a return label.
Note: Sale and Sample Sale items, as well as Face Masks, cannot be returned or exchanged.
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Bee & Kin does not accept international returns.
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We will send you an email as soon as your return is processed. If your return is approved, your refund will be processed within 5 business days and applied to your original method of payment. Please note that it often takes several weeks for a credit to show on a credit card account. If you have any questions regarding the status of a refund to a credit card, please check with your credit card company. In the event that your return is not approved, we will be in touch with our explanation and will send the item back to you.
Note that if your order was placed within the United States, all sales tax will be refunded. For orders placed outside of the US, we do not refund shipping costs, duties, or local taxes. International customers may be able to obtain a refund on duties and taxes by contacting their local customs office.
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Bee & Kin understands that it can be REALLY annoying if you buy something and it goes on sale shortly after your purchase. We will be happy to offer a price adjustment on any item that goes on permanent markdown within 14 days of placing an order. Note that we are unable to offer price adjustments for flash sales or shipping promotions.
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All items sold at a discount greater than 50% are considered final sale. If you are unsure if the item you purchased is eligible for return, please refer to the invoice in your shipment or contact buzz@beeandkin.com.
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In completion of customer feedback surveys, any gift cards given, $195 must be spent in order to apply the gift card by the use by date.